Complaints Policy
We uphold the same rigorous standards of care in attending to our customers as we invest in constructing our homes. Nonetheless, we acknowledge that occasional mishaps may occur, and we approach complaints with utmost seriousness.

Customer Charter
We are committed to delivering a quality service throughout the homebuying process. This Customer Charter sets out our commitment to you.

ESG Policy Statement
To demonstrate our commitment as a responsible business, we’ve embarked on a journey to becoming truly
people-centred, socially-responsive and climate-conscious.

Ethnicity Pay Gap Report 2024
We believe creating an environment where people can work, grow and succeed is vital to our success, regardless of their Ethnicity.

Gender Pay Gap Report 2024
We believe creating an environment where people can work, grow and succeed is vital to our success, regardless of their gender.

Privacy Policy
We respect the privacy of individuals who visit our website. This Privacy Policy sets out how Higgins Homes uses and protects any information that you provide when using this website.

Slavery and Human Trafficking Policy
We are committed to ensuring that there is no modern slavery and human trafficking in our business or in our supply chain.

Terms and Conditions
Access to and use of the website of Higgins Homes PLC is provided to you subject to our terms and conditions.

Zero Tolerance Statement
Higgins Group PLC adopts a zero-tolerance approach to discrimination on all of the protected grounds in the Equality Act 2010.