What is The Consumer Code

The Consumer Code for Home Builders applies to buyers who reserve to buy a new home or newly converted home built by a home builder under the insurance protection of one of the Home Warranty bodies, and sets good practice requirements that all home builders must meet.

If you are planning to buy a new home, the Consumer Code for Home Builders is here to support you.

The Consumer Code for Home Builders (“the Code”) was developed by the home-building industry to make the home buying process fairer and more transparent for purchasers.

Buying a brand new home is an exciting time. But with a new home being one of the largest investments you’re likely to make, it’s important that you understand the process, what you’re buying and what help is available should problems arise.

The Code is designed to help you understand what levels of service to expect from your builder, feel fully informed about your purchase and know your consumer rights before and after you move in. In the unlikely event that problems arise, a speedy, free dispute resolution scheme is available to deal with complaints about breaches of the Code.

Higgins Homes fully supports the aim of this industry-led code.

Please visit the consumer code website for more information.  If you require assistance with details of the code in an alternative format, please advise us of your individual requirements.

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